CUSTOMER GD EXPRESS SDN BHD

Customer Sucess Story • Logistics

Peak Season on Autopilot.

Zero Downtime. Costs That Flex.

GD Express moved OneGDEX — the platform behind thousands of shipments a day — to AWS with VSTECS KU. The result: a resilient, always-on platform that scales itself through festive peaks and turns fixed IT costs into spend that tracks the business.

SEE THE OUTCOMES READ THE STORY
Zero Downtime at migration
99.9%+ Platform availability
35% Saved on database costs
<2s Page response times
CASE STUDY • GDEX

Malaysia's express logistics leader, modernised on AWS.

GD Express (GDEX) is one of Malaysia’s leading express delivery and logistics companies. Founded in 1997 and headquartered in Petaling Jaya, GDEX is listed on Bursa Malaysia and runs a nationwide network of more than 500 service points covering every state, with a growing presence across Southeast Asia.

At the heart of the business is OneGDEX — the digital platform behind shipment booking, tracking, payments, label printing, partner integrations and customer updates. It handles thousands of shipments every day.

THE CHALLENGE

A platform every delivery depends on — with no safety net.

OneGDEX ran in a single location on Microsoft Azure with no high-availability safety net, so one failure could stop the platform that every delivery depends on. GDEX was also paying fixed platform fees and premium database licensing around the clock — whether or not the capacity was used.

During Chinese New Year, year-end and big promotions, the team had to scale up by hand to keep up.

The board made a strategic call: move to AWS.
And it had to happen without disrupting a single day of deliveries.

What was holding GDEX back

Single location

no high-availability safety net

Always-on fixed fees

paying for capacity
even when idle

Manual scaling

peak seasons meant
scaling up by hand

Single point of failure

one fault could
stop every delivery

WHY AMAZON WEB SERVICES?

Reliability, elastic scale, and pay-for-what-you-use.

Reliability & resilience

Built-in high availability so OneGDEX stays up, even if one data centre has a problem.

Scale on demand

Pay-for-what-you-use pricing that fits the natural peaks and quiet periods of a courier business.

Data in Malaysia

The AWS Asia Pacific (Malaysia) Region keeps data in-country and close to customers.

A trusted local partner

With VSTECS KU, GDEX could move quickly and with confidence — managed services freed the team to build the business.

THE OUTCOME

Results that show up in operations —
and on the balance sheet.

Zero

downtime — the full platform moved to AWS in three planned stages without interrupting a single delivery

99.9%+

availability — OneGDEX now runs across multiple data centres and stays up even if one has a problem

< 2s

page response times for staff, partners and customers

35%

saved on database costs through smart reserved pricing

Zero

major incidents in the first two weeks of live operation

Auto

peak season on autopilot — festive and promotional surges handled automatically; fixed fees eliminated

THE PARTNER

Delivered end to end by VSTECS KU.

VSTECS KU

AWS Partner · ICT leader since 1985

Delivered under the AWS Migration Acceleration Program (MAP), which helped reduce overall migration costs.

  • AWS Partner
  • Listed on Bursa Malaysia
  • 9-country network
  • Local expertise

VSTECS KU is an AWS Partner and one of Malaysia’s leading ICT companies. Founded in 1985 and listed on Bursa Malaysia, VSTECS is part of a regional network spanning nine countries. VSTECS KU guided GDEX through the full migration journey — from early planning to go-live and beyond.

After go-live, VSTECS KU ran six hands-on knowledge transfer sessions and handed over a complete set of seven operations playbooks. GDEX’s IT team has run the platform independently from day one, with VSTECS KU providing ongoing architecture support.

THE ARCHITECTURE

How AWS reshaped the OneGDEX platform.

Each part of OneGDEX moved to a modern, fully managed AWS service — so the platform scales itself,
costs less when idle, and ships new features without downtime.

Auto-scaling portals

Customer portals run on containers that add and remove capacity automatically as traffic changes.

Serverless background tasks

Background jobs run on serverless functions that cost nothing when idle.

Managed, highly available database

The database runs on a managed service spread across multiple data centres.

Real-time visibility

Built-in monitoring gives the team live insight into platform health.

Zero-downtime releases

An automated pipeline ships new features without downtime — and rolls back instantly if needed.

Secure by design

Enterprise-grade security and governance built into the platform from day one.

THE BUSINESS IMPACT

Technology that tracks how the business actually performs.

From fixed cost to flexible.

Spend now tracks real business performance instead of always-on fees.

No more peak-season firefighting.

No late nights or over-buying capacity "just in case."

Predictable spending.

Clear budgets, alerts and monthly cost reviews keep Finance in control.

Faster, lower-risk features.

New capabilities reach customers quicker and more safely.

Ready for the next stage of growth.

A scalable foundation for new digital services and data-driven decisions across the delivery network.

5.0 rating
Moving our core systems to AWS was a major step for GDEX. VSTECS guided us from planning to cutover and kept downtime to a minimum. We now have a more scalable and resilient platform for our nationwide operations.

Edmund Teong, CFA

CEO of GD XCHANGE Sdn. Bhd

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